Summary     Speeches     Published articles     Media coverage     Education

Last updated: 2023-11-03

Jakub Skałbania - summary

• Co-founder of Netwise (listed on Warsaw Stock Exchange, ticker symbol: NTW
  #1 CRM Integrator in Central & Eastern Europe (7-time Microsoft Partner of the Year, Deloitte Fast50 CE Rising Star, Gartner CRM Trusted Vendor, Microsoft Inner Circle member, Microsoft President's Club member, Reseller of the Year - Central & Eastern Europe).
  Source: https://netwise.pl


• Forbes #1 Rising Star, 2012
  Recognized by Forbes as #1 Rising Star of Best Innovators in Central and Eastern Europe, at age 29.
  Source: https://www.forbes.pl/pierwszy-milion/deloitte-technology-fast-50-innowatorom-kryzys-niestraszny/p8q81rx


• Deloitte #1 CEO in Central Europe, 2012
  Recognized by Deloitte as #1 CEO of the most dynamic companies in Central Europe; Deloitte Fast50 CE rank.
  Source: https://www2.deloitte.com/content/dam/Deloitte/global/Documents/About-Deloitte/CE_FAST50_2012_web_v03.pdf


• EY Entrepreneur of the Year - Country Finalist, 2014
  Recognized by EY as one of Top 12 Entrepreneurs in Poland, at age 31.
  Source: https://przedsiebiorcaroku.pl/poprzednie-edycje/?edition=12


• Microsoft Most Valuable Professional (MVP) - 2023, 2022, 2021, 2020, 2019, 2018, 2017, 2016, 2015, 2014, 2013, 2012, 2011, 2010
  Awarded by Microsoft with Most Valuable Professional (MVP) title in Business Applications for excellent leadership and knowledge.
  Source: https://mvp.microsoft.com/en-US/MVP/profile/118d78ba-3c9a-e411-93f2-9cb65495d3c4

Speeches

2024

• Customer Service reimagined with AI
  Event: Microsoft Tech Brief
  Date: May, 2024
  Location: Riyadh, Saudi Arabia


• AI in CRM
  Event: Commercial Strategy Council Meeting, Conference Board
  Date: April, 2024
  Location: Warsaw, Poland

2023

• Next gen GPT automation with AI Builder and Power Automate
  Event: Microsoft Power Platform Conference
  Date: October, 2023
  Location: Las Vegas, NV, USA


• Generative AI and Copilot in contact centers
  Event: CIONET Digital-first Contact Center
  Date: October, 2023
  Location: Warsaw, Poland


• Generative AI and Power Automate in insurance
  Event: Microsoft Power Champions Show & Tell
  Date: July, 2023
  Location: online


• The Future of Digital Sales and Employee Productivity
  Event: Microsoft digital event for CEMA region
  Date: April, 2023
  Location: online

2022

• Building fusion teams - Power Platform and Azure better together
  Event: Microsoft Power Platform Conference
  Date: September, 2022
  Location: Orlando, FL, USA

2020

• Customer data enrichment as the way to gain customer insights and Next Best Actions.
  Event: Microsoft Innovation Day
  Date: November, 2020
  Location: online

2019

• Why is Citizen Development not a replacement for a CRM system?
  Event: Microsoft Innovation Day
  Date: November, 2019
  Location: Warsaw, Poland


• The most important aspects of Dynamics 365 enterprise deployments in telecommunications.
  Event: Microsoft Innovation Day
  Date: November, 2019
  Location: Warsaw, Poland


• What's new with Dynamics 365 Wave 2 Licensing?
  Event: M365FL Group meetup
  Date: October, 2019
  Location: Ft. Lauderdale, USA

2018

• Low-code development of business applications with PowerApps, PowerBI and Dynamics.
  Training: Microsoft Power Platform Technical Bootcamp
  Date: November, 2018
  Location: Toronto, Canada


• How to engage self-service and AI to decrease customer service costs
  Conference: Next Generation Customer Care
  Date: November, 2018
  Location: Warsaw, Poland


• Reaching Digital Excellence in Financial services thanks to modern business applications
  Conference: Digital Business Transformation 2018
  Date: March, 2018
  Location: Warsaw, Poland


• How to harness the Digital Excellence Model to build an agile organization in Financial Services
  Event: CIONet Digital Excellence Workshop
  Date: February, 2018
  Location: Warsaw, Poland


• Customer Engagement in the digital era - CRM, ERP, AI and customer insights
  Training: Microsoft Dynamics 365 Sales University
  Date: February, 2018
  Location: Online

2017

• Customer Engagement in the digital era - CRM, ERP, AI and customer insights
  Training: Microsoft Dynamics 365 Sales University
  Date: December, 2017
  Location: Sydney, Australia


• The future of CRM and ERP with machine learning and predictive analytics
  Training: Building value with Microsoft Dynamics Platform
  Date: November, 2017
  Location: Redmond, USA


• Customer Experience in the era of omni-channel
  Conference: Dynamics Days 2017
  Date: May, 2017
  Location: Warsaw, Poland


• Increasing sales channel performance with Partner Relationship Management
  Event: Microsoft Enterprise Workshop
  Date: April, 2017
  Location: Warsaw, Poland


• Better customer service with Microsoft Dynamics 365 and line-of-business apps
  Event: Microsoft Enterprise Workshop
  Date: April, 2017
  Location: Warsaw, Poland

2016

• Digital transformation in the Financial sector
  Conference: Microsoft for Business
  Date: November 2016
  Location: Warsaw, Poland


• Digital transformation with Microsoft technologies
  Conference: Dynamics Business Forum 2016
  Date: September 2016
  Location: Warsaw, Poland


• Digital transformation of Microsoft Dynamics customers
  Event: Microsoft Company Meeting 2016
  Date: September 2016
  Location: Sopot, Poland


• How to build a role model company for embracing cloud CRM in the Enterprise sector
  Conference: Microsoft Worldwide Partner Conference 2016
  Date: July 2016
  Location: Toronto, Canada


• Customizing CRM for mobile. Intro and Important Considerations
  Conference: eXtremeCRM 2016
  Date: April 2016
  Location: Warsaw, Poland


• Application Lifecycle Management best practices during CRM projects
  Conference: eXtremeCRM 2016
  Date: April 2016
  Location: Warsaw, Poland

2015

• The role of IT department in a successful CRM implementation
  Conference: Microsoft CIO Summit
  Date: October 2015
  Location: Spała, Poland


• CRM and real-time data analysis with Power BI
  Event: Microsoft Enterprise Roundtable
  Date: April 2015
  Location: Warsaw, Poland


• New approach to Sales Productivity with Dynamics CRM and Microsoft Cloud
  Event: bespoke executive event
  Date: March 2015
  Location: Toruń, Poland

2014

• Increasing Sales Productivity with thorough integration of cloud technologies
  Conference: Convergence 2014 EMEA
  Date: November 2014
  Location: Barcelona, Spain


• Redefined Customer Care with Microsoft Dynamics CRM and Unified Service Desk
  Conference: Convergence 2014 EMEA
  Date: November 2014
  Location: Barcelona, Spain


• Using Microsoft Dynamics CRM for MBO and goal management
  Event: Online webinar
  Date: September 2014
  Location: online


• Administering Microsoft Dynamics CRM deployment - deep dive
  Event: Convergence 2014
  Date: September 2014
  Location: Warsaw, Poland

2013

• How to gain modern 360-degree view of Customer's activities with social and mobile CRM
  Conference: Intelligence in Business
  Date: October 2013
  Location: Warsaw, Poland


• The future of CRM - mobile, social and big data
  Event: Bespoke executive event
  Date: August 2013
  Location: Budapest, Hungary


• The roadmap of Dynamics CRM (ask the MVPs)
  Conference: Convergence 2013
  Date: March 2013
  Location: New Orleans, USA

2012

• How various users use CRM. Real stories about user adoption of CRM
  Conference: Sales Process Optimization
  Date: March 2012
  Location: Warsaw, Poland


• Success factors of CRM deployments
  Conference: Sales Process Optimization
  Date: March 2012
  Location: Warsaw, Poland


• The roadmap of Dynamics CRM (ask the MVPs)
  Conference: extremeCRM 2012
  Date: February 2012
  Location: Berlin, Germany


• CRM Toolbox - best community tools for Microsoft Dynamics CRM
  Conference: extremeCRM 2012
  Date: February 2012
  Location: Berlin, Germany

2011

• Microsoft Dynamics CRM 2011 customization - intensive training
  Training: CRM 2011 Customization
  Date: December
  Location: Reykjavik, Iceland


• Sales, marketing and service management with Microsoft Dynamics CRM 2011
  Training: CRM 2011 Deep-Dive Workshop
  Date: December
  Location: Reykjavik, Iceland


• Selection criteria for successful CRM - how does IT support business in a CRM implementation
  Conference: Effective Sales on competitive markets
  Date: May
  Location: Warsaw, Poland


• Data visualization and dashboards in Dynamics CRM 2011
  Conference: extremeCRM 2011
  Date: April
  Location: Prague, Czech Republic


• Dynamics CRM 2011 and Microsoft Online Services - Full integration
  Conference: extremeCRM 2011
  Date: April
  Location: Prague, Czech Republic


• Dynamics CRM 2011 and SharePoint
  Event: xRM Polish User Group
  Date: January
  Location: Warsaw, Poland

2010

• xRM in the Cloud with CRM Online and Office365
  Event: xRM Acceleration Lab
  Date: December
  Location: Redmond, USA


• Agile development of xRM solutions using Dynamics CRM 2011
  Conference: eXtremeCRM 2010
  Date: November
  Location: Las Vegas, USA


• Microsoft Dynamics CRM 2011 and SharePoint
  Conference: eXtremeCRM 2010
  Date: November
  Location: Las Vegas, USA


• Ask-The-Expert zone
  Conference: Microsoft Technology Summit 2010
  Date: October
  Location: Warsaw, Poland


• Successful CRM implementation in financial services
  Event: Bespoke Executive Event
  Date: July
  Location: Polanica Zdrój, Poland


• Risks and threats in CRM implementation pojects
  Event: Bespoke Executive Event
  Date: July
  Location: Polanica Zdrój, Poland


• Building line-of-business applications using Mirosoft Dynamics CRM platform
  Conference: xRM as a new dimension of CRM
  Date: April
  Location: Warsaw, Poland


• xRM Customer stories - Dynamics CRM integration with legacy systems
  Conference: xRM as a new dimension of CRM
  Date: April
  Location: Warsaw, Poland


• Microsoft Dynamics CRM as a Rapid Development Platform
  Conference: Warsaw IT Days
  Date: March
  Location: Warsaw, Poland

2009

• CRM Developer Toolkit - what's that?
  Event: Dynamics xRM Polish User Group
  Date: October
  Location: Warsaw, Poland


• Ask-The-Expert zone
  Conference: Microsoft Technology Summit
  Date: September
  Location: Warsaw, Poland


• The future of Dynamics CRM - what's planned in CRM "5"?
  Event: Dynamics xRM Polish User Group
  Date: May
  Location: Warsaw, Poland

2008

• Building line-of-business applications using Microsoft Dynamics CRM 4.0 and Sharepoint
  Conference: Microsoft Partner Strategy Conference
  Date: September
  Location: Ryn, Poland


• Ask-The-Expert zone
  Conference: Microsoft Technology Summit
  Date: September
  Location: Warsaw, Poland


• The future of Dynamics CRM - what's planned in CRM "5"?
  Event: Dynamics xRM Polish User Group
  Date: May
  Location: Warsaw, Poland

Published articles

• So, you hired a Scrum Master, an Agile Coach and you’re Agile now. Congratulations, you’re not!
  Publication: Medium.com
  Date: May, 2020
  Source: https://medium.com/@kuba_s/so-you-hired-a-scrum-master-an-agile-coach-and-youre-agile-now-congratulations-you-re-not-4c7e3bb2a956


• Top 5 buzzwords (that will not deliver) in business and technology in 2020.
  Publication: Medium.com
  Date: January, 2020
  Source: https://medium.com/@kuba_s/top-5-buzzwords-that-will-not-deliver-in-business-and-technology-in-2020-6a71958fb0c3


• Why are progressing AI democratization and data-first approach not necessarily good things?
  Publication: Towards Data Science (Medium.com)
  Date: December, 2019
  Source: https://medium.com/@kuba_s/why-are-progressing-ai-democratization-and-data-first-approach-not-necessarily-good-things-50220607c453


• What's Next With CRM? Five Challenges In Managing Customer Relationships in 2020.
  Publication: MIT Sloan Management Review (Polska)
  Date: June, 2019
  Source: https://mitsmr.pl/technologie-cyfrowe/crm-erp/co-dalej-z-crm-piec-wyzwan-w-zarzadzaniu-relacjami-z-klientami/


• Social selling doesn’t work and will be dead by 2021. Here is why.
  Publication: Medium.com
  Date: April, 2019
  Source: https://medium.com/@kuba_s/social-selling-doesnt-work-and-will-be-dead-by-2021-here-is-why-abbf0a2c59ff


• Microsoft Dynamics CRM: Evolution Instead Of Revolution
  Publication: ITWiz
  Date: February, 2016
  Source: https://itwiz.pl/ewolucja-zamiast-rewolucji/


• Near Future Of CRM Systems And Organization Management
  Publication: Wirtschaftsnachrichten (printed edition)
  Date: November, 2015


• The CRM Field Guide
  Publication: book
  Date: May, 2012
  Source: https://www.amazon.com/CRM-Field-Guide-Joel-Lindstrom/dp/0981511899


• Challenge: CRM in the wholesale industry
  Publication: Puls Biznesu (printed edition)
  Date: March, 2012

Media coverage

• How to build a successful Microsoft partner
  Medium: podcast
  Date: August, 2022
  Source: Listen to this podcast on Spotify


• 20th Floor, a business podcast: Meet Jakub Skalbania.
  Medium: 20. Piętro podcast [in Polish]
  Date: February, 2020
  Source: Listen to this podcast on Spotify


• Better-educated, higher-paid workers will be ‘most affected’ by AI, per new study.
  Medium: Fast Company
  Date: November, 2019
  Source: Read it here


• Seven sins in CRM implementations.
  Medium: Kucharczyk, K. Rzeczpospolita (paper and online).
  Date: 25th October, 2016
  Source: Read it here


• How will Microsoft take advantage of LinkedIn?
  Medium: CRN.pl
  Date: June, 2016
  Source: Read it here


• What will 2016 bring in IT?
  Medium: CRN.pl
  Date: January, 2016
  Source: Read it here

Education

• Stanford University
  Program: Innovative Technology Leader Program
  Level: course
  Date: 2018


• University of Oxford
  Program: Software Engineering
  Level: Master of Science
  Dates: 2005 - 2009


• Polish-Japanese Institute of Information Technology
  Program: Computer Science
  Level: Bachelor of Science
  Dates: 2002 - 2005


• National University of Ireland
  Program: Computer Science
  Level: international stipend
  Dates: 2003 - 2004